Membership Agreement

Welcome to Soak Box! We are thrilled to have you as a part of our community. Your well-being is our top priority, and we are committed to providing you with a rejuvenating and relaxing experience through our various services, including float therapy, infrared sauna, red light therapy, and cold plunge. Please review the following terms and perks of your membership to ensure a smooth and enjoyable experience.

Membership Benefits:

  • Service Credits: Your membership comes with credits that can be used toward any of our services (float, infrared sauna, red light therapy, or cold plunge). Unused credits roll over month to month. *If you are in the Unlimited Fire & Go Membership please note that these credits are not interchangeable nor do the credits roll over month to month.

  • Credit Sharing: This is available for those with the 2 or 4 Credit Memberships.You may share your membership credits with one designated person. This individual must be listed on your membership account to enjoy this benefit.

  • Member Sauna Guest Fee: If you bring a guest to enjoy the sauna and they are not listed on your membership, a $20 fee applies. Regular guest fee runs $29- $49. If they are on your membership, they can use your credits at no additional charge.

  • Exclusive Discounts: Members enjoy 15% off retail pricing on gift cards, extra service credits, and packages. Additionally, you’ll receive special discounted pricing on tickets to our Wellness Events.

  • Membership Pause: If you need to take a break from your membership, you may pause it for 30, 60, or 90 days for just $15/month. Your credits will remain intact, and the membership will resume automatically once the pause period ends.

Terms and Conditions:

  • Commitment: By signing up for a Soak Box Membership you agree to a minimum three month membership. Your membership renews automatically at the end of each term unless canceled in accordance with the cancellation policy.

  • Billing: Your membership fee will be billed automatically to the payment method on file. Please ensure that your payment information is up to date to avoid any interruptions.

  • Cancellation: You may cancel your membership by providing a 10-day notice prior to the next monthly renewal date. Upon cancellation, your remaining credits are valid for 60 days, after which they will expire.

  • Refunds and Returns: All sales of services, retail products, and membership fees are final. We do not provide cash refunds for any services, retail items, or memberships. If the cancellation policy is not followed, fees are non-refundable. Additionally, credits cannot be redeemed for gift cards, cash, or retail products as per our business policy.

  • Service Usage: Credits can be used toward any service at Soak Box with the exception to the Unlimited Fire & Go Membership, it is not interchangeable. Unused credits, except for the Unlimited Fire & Go Membership, roll over each month as long as the account is active. Please take advantage of your 15% off to enjoy any of our other spa services. Credits are NOT redeemable for gift cards, cash, or retail purchases and cannot be transferred to anyone outside of the designated person on your account.

  • Payment Declined Policy: In the event your payment is declined, you will have 60 days to update your payment information. During this period, you can retain any unused credits, but no new credits will be issued until payment is resolved. Any remaining membership credits will expire after the 60 days if payment is not received. 

Member Responsibilities:

  • Health and Safety: Please ensure you consult your healthcare provider before engaging in any of our services if you have any medical conditions. While our services are designed to support your wellness, it is important to take care of your individual needs.

  • Communication: Keep your contact and payment information up to date. If you have any questions or concerns about your membership, our team is here to assist you.

We are honored to be part of your wellness journey, and we look forward to providing you with the best experience possible. Thank you for choosing Soak Box—our members are the heart of our business, and we appreciate your trust in us.